1. After working with AMS, it’s frustrating to work with other vendors. We are used to getting help with problems. Other vendors put us off or minimal help. It’s frustrating. I would definitely recommend AMS to other practices. They help you immediately; they don’t put you off until later.
    OB/GYN Clinic
    Over 15 Years AMS Customer
  2. AMS has supported us for 10 years and if there is ever a problem, they fix it immediately; and we have had very few problems.
    OB/GYN Clinic
    South East Georgia
  3. I have worked at three different practices that were supported by AMS and none of their systems were ever “down”.
    Office Manager
    Neurology Practice
     
  4. I would recommend AMS to other practices. They provide reliable customer service.
    OB/GYN Clinic
    South East Georgia
     
  5. I have worked with Automated Medical Systems since December 2002. I cannot offer enough praise for the dedication and integrity of the company and the staff.
    Office Administrator
    Northeast Florida

     
  6. Software is only as good as your support. When we signed on with AMS they delivered everything to us that they had promised and then some.
    Family Practice Clinic
    South Georgia
  7. There is no comparison to the support and service provided by AMS. AMS offers friendly, courteous service and is always available to help resolve an issue. I would absolutely recommend AMS because customer service is their primary goal.
    Office Manager
    Pulmonary Clinic
     
  8. I would recommend AMS to other practices because the support is local and they help us any time we call, whether over the phone or by making a site visit.
    Office Manager
    Pediatric Clinic
  9. If you’ve ever had good service from a vendor like AMS and then switch to another vendor, it will not take long to realize what you had. Believe me; I know from experience, AMS is the BEST!
    OB/GYN Clinic
    South Georgia
  10. I will always be available to discuss the positive impact AMS has had on my ability to manage a practice and to discuss the gratitude I have towards the staff, who never make you feel anything except important and appreciated.
    Pediatric Clinic
    North Florida
     
  11. I worked on another product and it was horribly slow; support took days to call back. I suggested AMS,  we streamline the practice and worked more efficiently. I would recommend AMS to anyone. The personal touch with knowledgeable staff is vital to operating an efficient practice.
    Neurology Clinic
    Central Florida
  12. It would be one thing to give this type of recommendation if I had done this with AMS only once, I have moved to different locations in Florida. Nothing has changed… the product AND the people are the best I have ever worked with….
    Office Administrator
    North Florida
     
  13. I would recommend AMS to other practices; if one person isn’t able to address our needs, they always direct the call to the person who can help.
    Pediatric Group
    South Georgia
  14. AMS understands that we are the reason they are in business, and they are always there when we need them. This has not been the case for our other support organizations.
    Family Practice Clinic
    North Florida
  15. AMS is different from the other vendors we have worked with. AMS has an experienced staff and reasonable support fees, unlike other vendors we’ve had. I would wholeheartedly recommend AMS to other practices.
    Office Manager
    General Surgery Clinic
  16. We really like the AMS EDI solution, the turnaround time is just a matter of days. Claims can be worked and processed easier and faster. Our insurance clerk has worked on other EDI solutions that do not offer all the features of this product; she loves the AMS EDI solution.
    Family Practice Clinic
    South Georgia
     
  17. AMS’s expertise, professionalism and timely manner in getting our office turned around and back on our feet (after working with another support organization) was impeccable and outstanding.
    Family Practice Clinic
    South Georgia
     
  18. Many times AMS has shown great patience with my staff and me while resolving issues. I cannot say enough about AMS and would highly recommend them to anyone.
    Office Manager
    Orlando, Florida
     
  19. I was so impressed that I made the deal before they left my office on the day of the demo, and NEVER regretted it! Not only did the system work better than expected, the transition was extremely smooth, and we had full support from that point on.
    Pediatric Clinic
    North Florida
  20. I have been through 3 conversions in the past 7 years, as I have moved to different locations in Florida. Nothing has changed… the products AND the people are the best I have ever worked with…
    Office Administrator
    Jacksonville, Florida
  21. AMS has the same employees helping me today as were helping me in 2004, when they first became our computer support vendor.
    Office Manager
    Neurology Clinic
     
  22. The EDI service provided by AMS has drastically cut down on the amount of time our office spends following up on the status of insurance claims.
    Pulmonary Clinic
    Savannah Georgia
  23. You will not find any other support/service company that ever compares to AMS. They get to know their clients and “cater” to their clients’ needs.
    Family Practice Clinic
    North Florida
  24. AMS is an extension of our office staff; they are “in the office” when we are “in the office”. Our computer problem is their computer problem and they take their problems seriously.
    Family Practice Clinic
    North Florida
  25. Before working with AMS we worked with another vendor but their support was not as timely; they always had to come to the office for repairs which resulted in additional expenses and downtime.
    Pulmonary Clinic
    Southwest Georgia
     
  26. AMS provides a quick response to any problem. They know their stuff.
    OB/GYN Clinic
    South Georgia
     
  27. I have been in the medical field for 25 years and have used numerous support companies. I have used AMS for 10 years and they have proven to be the most efficient and helpful company I have worked with.
    Office Manager
    Family Practice Clinic
     

 

 ICD-9 vs ICD-10

In less than six months, the years of talk and preparation will turn into action as we transition to ICD-10. As often happens, anticipation has led to anxiety and many in the medical industry are looking to October 1, 2015 with fear and dread. Much of this fear can be attributed to a lack of familiarity with ICD-10 and the ways in which it is different from our current ICD-9 coding system. In the interest of easing concerns and dispelling fears, read on for an overview of the history and necessity behind the change from ICD-9 to ICD-10, as well as a brief comparison of the two code sets and how they differ.

Our current coding system, ICD-9, was originally published in 1977 and is composed of ICD-9-CM, the Clinical Modification, and ICD-9-PCS, the Procedure Coding System. ICD-9-CM is used mostly in non-acute health care settings, and ICD-9-PCS is used in inpatient hospital settings. As ICD-9 is a 38 year old code set, it is limited. The medical terminology doesn’t match today’s terminology and the way that modern practices operate. There’s little room to add new codes based on the available code set. There’s also limited detail and specificity when documenting anatomical descriptions or differentiating risk and severity.  The ICD-9 code set lacks the parameters to identify disease manifestations and the ability to optimize claim reimbursement with additional detail and specificity. For all of these reasons, it is necessary to make the change to ICD-10; a change that will bring numerous benefits to the healthcare industry.

ICD-10, which also consists of a Clinical Modification (CM) and a Procedure Coding System (PCS), “… includes the level of details needed for morbidity classification and diagnostic specificity in the United States.” The ICD-10-CM consists of about 69,000 diagnostic codes, while ICD-10-PCS, the hospital focused procedure code set, consists of about 87,000 codes. The ICD-10 code set as a whole is giving new wording, terminology, and diagnostic specificity to coding. The increase in specific detail with ICD-10 allows for better operations to process and reimburse claims. It will streamline payment operations, increase automation, minimize provider inquiries, decrease delays, and reduce denials. It has updated terminology and disease classifications, new code additions, improved coding accuracy, a repository of detailed data which enable the analysis of disease patterns and efficiency in responding to outbreaks, alternative reimbursement models, new pricing and reimbursements, and improved fraud protection. All of these benefits come with the differences between ICD-9 and ICD-10, laid out in the tables below.

-  ICD9 VS ICD10 Tables

 Source: American Medical Association
http://www.ama-assn.org/ama

Each of these differences, while something to get used to, will enhance accuracy and patient care. Knowledge and preparation are the keys to successfully making the transition to ICD-10, so it’s important to stay up to date on all of the latest information and to make your action plan, if you haven’t already. Once you have your action plan, follow it to October 1st and get ready to measure your success.

ICD-10 Upgrading and Training

The transition to ICD-10 can feel intimidating, but as long as the proper steps are taken at the appropriate times the switch to the new coding system should go smoothly. One important step in the transition is that of upgrading your MicroMD software and being trained on the new features and ICD-10 functionality. Many MicroMD Cloud clients have already been upgraded to Version 10.

If your MicroMD is locally hosted on a server in your office you will need to schedule your upgrade in preparation for ICD-10, if you haven’t done so already. With the large number of upgrades taking place in anticipation of ICD-10, we have established a simple upgrade process to guide you through this change:

 1.    An AMS Upgrade Specialist will contact you to discuss your upgrade, upgrade contacts and what to expect as you continue through the process.

2.    Your Upgrade Specialist will then e-mail you an “ICD-10 Survey” to complete and return so that we can help you identify training needs and tasks to complete in the software to map codes, update templates, etc.

3.    Your upgrade will be scheduled at a time that is mutually convenient for both your practice and AMS.

4.    Your upgrade will be completed and you can begin any necessary training.

MicroMD and AMS have put a number of helpful tools and training resources in place to make your transition to ICD-10 as smooth as possible, such as:

Version 10 Software Training, Self-help Resources, and Add-on Tools: The AMS website offers Version 10 ICD-10 software training as well as self-help tools to boost post-training knowledge. Visit the AMS website often. New ICD-10 resources will be added to the site as they become available.

MicroMD ICD-10 Education Series: MicroMD has partnered with ICD-10 consulting resource and AAPC Leader, Colleen D. Grope, CPC, CCS of Medsys Consulting, Inc. to present six critical ICD-10 topics, including ICD-10 basics, preparing for ICD-10 , ICD-10 coding, self-auditing and a preview of the new ICD-10 functionality in MicroMD PM + EMR. Choose from two half-day onsite sessions at MicroMD Headquarters in Boardman, OH on two available dates or purchase access to the recorded webinar sessions. Contact us if you would like to take advantage of this training.

Don’t be intimidated by ICD-10; take charge and let AMS help you on your way to a successful transition.

Tools & Resources

MicroMD Version 10 PM + EMR Software Web Training: At only $75 per session, web-based training is available on the MicroMD Version 10 PM + EMR Software The training sessions focus on our newest version which includes our ICD-10 functionality as well as new usability enhancements.

MicroMD ICD-10 Education Series: You have a need. We have a solution. Register for one of our ICD-10 Education Series options. The ICD-10 Education Series offers great topics including: "ICD-10 Basics," "What Do I Need to Do to Get Ready for ICD-10?," "ICD-9 in MicroMD PM and EMR," "Let's Talk ICD-10 Coding," "It's Time to Self-Audit for ICD-10 Readiness" and "Review MicroMD ICD-10 Functionality in the PM + EMR Application."

MicroMD ICD-10 Information Center: This ICD-10 Information Center is a helpful MicroMD web page that provides you with a brief overview of ICD-10, FAQs, implementation preparation and other additional resources.     http://www.micromd.com/icd-10/

CMS "Road to 10": In addition to providing ICD-10 basics, this portal is designed to help providers 1) Plan Their Journey and 2) Train Their Team and provide other key elements. Get started with building your action plan.     http://www.roadto10.org/

Resources on the Web

1.    ICD-10 Implementation Guide for Small and Medium Practices & Road to 10
       http://cdn.roadto10.org/wp-uploads/2014/02/Road_To_10_Implementation_Guide.pdf

2.    American Medical Association
      http://www.ama-assn.org/ama

3.    MicroMD ICD-10 Information Center
       http://www.micromd.com/icd-10/

4.    CMS Road to 10
       http://www.roadto10.org/